How Come My Order Hasn’t Arrived Yet? My Delivery Is Late?

The tracking number sent to you through the email address you provide us will usually show the expected delivery date of your package. If there has been no update past delivery date, please contact [email protected] with your Order number in the subject line and one of our customer service representatives would be glad to assist you. We will then contact Canada Post on your behalf and open a service ticket for your package. Once a service ticket has been opened, Canada Post will locate your package and it will take anywhere between 3 to 5 business days. In most cases, once we file a trace for your package it does arrive usually tend to arrive the next day.